Ryokan · Hakone · Kanagawa
Kagetsuen
A 4-star ryokan-style hotel in Sengokuhara with hot spring baths, free parking, and views over the Hakone highlands.
- On-site hot spring bath and public bath
- Free parking and free Wi-Fi in all rooms
- 10-minute drive to Hakone Gora Park
7.9
Very good
995 reviews
Booking.com 7.9 · 995 reviews
About
Kagetsuen
Kagetsuen Hotel Hakone sits in the Sengokuhara area, a 10-minute drive from Hakone Gora Park's western-style hillside gardens. The hotel runs 56 rooms across a main building and offers a mix of Japanese-style and Western rooms, many with garden or mountain views.
Guests can unwind in the on-site hot spring bath or the public bath, and the hotel also features a restaurant, karaoke rooms, a garden area, and massage services. Free Wi-Fi is available in every room, and the staff consistently earn high praise for their attentiveness.
- Non-smoking rooms
- Parking
- Safe deposit box
- No pets allowed
- Luggage storage
- Lift
In brief
What works, what to weigh
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Strengths
4 reasons to book- Hot spring baths on site — Guests can soak in the hotel's hot spring bath and public bath, with several reviews calling the onsens a relaxing retreat after hiking.
- Friendly and accommodating staff — The staff earn consistent praise across reviews for being polite, helpful, and quick to respond to requests.
- Free parking and Wi-Fi — The hotel provides free on-site parking and free Wi-Fi in every room, adding convenience for those driving or needing to stay connected.
- Scenic mountain and Fuji views — Many rooms offer garden or mountain views, and several reviewers noted seeing Mount Fuji from their windows.
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Worth weighing
3 to weigh- Limited check-in window — Check-in is only between 15:00 and 22:00, so late arrivals may need to plan ahead.
- No pets allowed — The hotel does not permit pets, which may be a drawback for those travelling with animals.
- Mixed room quality — While some guests praised the renovated rooms, others may find standard rooms less impressive – the lowest room rating category is Rooms at 8.2, still decent but the lowest among scored categories.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Suite
Deluxe Twin Room
- 2 Single beds
Family Room
- Street view
- Shower
- Heating
- Bathtub
Renovated Room
- 2 Single beds
- Garden view
- Shower
- Heating
- Air conditioning
Superior Twin Room
- 2 Single beds
- Garden view
- Shower
- Heating
- Bathtub
Twin Room
- 2 Single beds
- Garden view
- Shower
- Private pool
- Heating
Japanese-Style Room
- Private pool
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Bath & Wellness
- Hot spring bath
- Public bath
- Full body massage
Facilities
- Restaurant
- Meeting/ Banquet facilities
- Karaoke
- Garden area
- Table tennis
- Vending machines
Room Amenities
- Air conditioning
- Electric kettle
- Flat-screen TV
- Free Wi-Fi in rooms
- Safe deposit box
- AM/FM alarm clock
Services
- Housekeeping
- Luggage storage
- Fax/Photocopying
- Key access
Policies
- Non-smoking rooms
- Parking
- No pets allowed
- Smoke detectors
- Fire extinguishers
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 7.9/10 from 995 reviews
Booking.com · 7.9 · 995 reviews
7.9Verified guest“Everything was excellent, including the very polite and pleasant staff. The hotel's position was great for reaching Hakone's attractions like Mt. Fuji.”
7.9Verified guest“Modern and clean hotel with an amazing view of the surrounding mountains and Mount Fuji. A short walk to the manicured forest gardens, the main restaurant, and the onsen. Also convenient for the last stop of the gondola ride up from the train station or the bus from Odawara Station.”
7.9Verified guest“The room was spacious and beautifully serene, perfect for enjoying the fine views of Mt. Fuji from the window. The traditional Japanese breakfast offered a good range of local flavours.”
7.9Verified guest“I booked a renovated room with a TV stand, tatami mats, and a good view – it turned out to be an impressive space. The staff were outstandingly accommodating and handled requests quickly. The location was marvellous and stunning, only a short distance from everywhere I wanted to go.”
7.9Verified guest“Staff are very pleasant, and you can park your car on-site. It combines excellent service with a quiet ambience.”
7.9Verified guest“Cozy room, friendly staff, and the beautiful view of the surrounding woods made our stay enjoyable. Free parking and close proximity to the cable car station added convenience to our daily explorations.”
04 — Location
Getting around Hakone
The property sits in Hakone.
Hakone Gora Park: A 10-minute drive away, this western-style hillside botanical garden offers manicured lawns, greenhouses, and views over the surrounding mountains.
Lake Ashinoko: Just minutes from the hotel, this crater lake is a popular spot for boat cruises and views of Mount Fuji on clear days.
Sengokuhara: The hotel sits in this highland area, known for its hiking trails, outdoor activities, and the nearby ropeway station for exploring the region.
1244-2, Sengokuhara, Hakone, Kanagawa, Kanagawa, 250-0681, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-22:00
- Check-out
- By 06:00-11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 56 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at Kagetsuen?
Check-in is from 15:00 to 22:00, and check-out is from 06:00 to 11:00.
Does Kagetsuen have a hot spring bath?
Yes, the hotel has a hot spring bath and a public bath on site, as well as full body massage services.
Is parking available at Kagetsuen?
Yes, the hotel offers parking for guests, and several reviews mention that free parking is available.
Are pets allowed at the hotel?
No, the hotel does not allow pets.
Is Wi-Fi available in the rooms?
Yes, free Wi-Fi is available in all rooms.
Does Kagetsuen have a restaurant?
Yes, the hotel has a restaurant, and guests have praised the Japanese breakfast and buffet breakfast.
The bottom line
Kagetsuen is a solid choice for travellers who want a hot spring stay in Hakone with free parking, friendly service, and views of Mount Fuji, all within a short drive of Gora Park and the ropeway. The main trade-offs are the restricted check-in hours and no-pet policy, but for most visitors the convenience and onsen experience outweigh them.
7.9A reliable onsen hotel with strong staff and mountain views, best for those with a car and flexible arrival plans.
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